Honda​ ​Safety​ ​Features​ ​near​ ​Washington,​ ​DC

“ Nice; quick; hassle free service. ”

“ I went in to look at a used car and everybody there was very helpful. I had many questions and the salesman was very good at explaining everything, and when he didn't know the answer to one he was honest about it, and found someone who could answer it. I ended up purchasing the car for a reasonable price, and I'm very happy with it ”

“ Great service in and out in an hour for oil change Terry is a great service advisor go with him or Ryan or samantha if terry Dolyes is not there ”

“ Went to have state inspection done. Greeted quickly and service completed quickly as well. ”

“ Love the staff there they are awesome!!! Thanks Guy E.!! ”

“ I can not be more satisfied with the attention of Greg McDaniel (Sales & Leasing Consultant) a very kind person and at all times he helped me in the process of buying my truck silverado 1500 treated me with respect and Greg was very professional, he was passive I am very satisfied with the purchase and attention in Pohanka Chevrolet I am sure that I will be a customer for years. Thanks Greg for your professionalism. ”

“ I love coming to Pohanka because I always receive excellent customer service (Elliot was awesome), a detailed and fair estimate and overall price, and kept up to date on the status of things. The loaner car for me was also a life saver and worth coming back to Pohanka repeatedly. ”

“ My experience with Andrew Blunt at Pohanka was quite good. Though I was not specifically in the market, the team presented a deal that included employee pricing and a great price on my trade in. I highly recommend them. ”

“ I cannot say enough good things about this service center. Sam was super, called back when a loaner came available. Ryan handled my servic and went above and beyond. I was so impressed with the team I called their manager to compliment them. I've never had a positive experience with dealer service, I even drove all the way from Alexandria because the Chevy dealer near me was not worth the convenience. Customer for life. ”

“ Everyone is professional,kind and understanding of what my concerns and/or needs are. ”

“ Great customer service ”

“ I visited several dealerships in the area and walked out disappointed due to how inefficient and aggravating the process of a trade in and car purchase is. I came in Pohanka and Jayson Brown offered to help me. I am so glad he did. He is not your average car sales guy. He is absolutely the best. He valued my time and I walked out with a car purchase. He is extremely polite and easy to talk to. I really enjoyed working with Jayson. I will be back soon to purchase another car from him in the near future for my son. He has me as a lifetime customer. Thank you Jayson! ”

“ Had a fantastic experience buying a vehicle without anyone being "pushy" and they went out of their way the work with us. Very happy! ”

“ Faisal was my sales representative at Pohanka Chevrolet and he took the time to answer all my questions and if he didn’t know the answer, he found a tenured member of the team that did. He worked with my hours as a single mom and executive assistant for Justice Department, answered questions at any hour to address them professionally and this was really great- including the financing side to give me a great offer on 2019 Equinox without any pressure or hoops to jump through. I will look forward to working with them for this vehicle and any in future, they’re all great. Even the folks that didn’t have you as a “Sale” we’re willing to help and we’re always available. I highly recommend this dealership, they treat everyone with respect and give everyone all the time you have available which is hard to find anywhere these days. Please go to them and get yourself a beautiful vehicle! ”

“ My brand new 2019 Cruze (less than 3000 miles on it and 2.5 months old) had an issue with the OnStar not connecting to anything. Duh, it's under warranty, right? Well, first you have to deal with the idiots at OnStar, that take 12 days to tell you that you should have escalated your call, which I did, and that it would be another 4-5 days for the escalated level 2 techs to get back to you. All they could tell you to do is to "Push the Blue Button on the rear view mirror". (side note - the Blue Button is NOT on the mirror, it's on the console above the mirror). Then fed up with them, I called the dealership I bought the car from, only to be told to contact OnStar. They do not service it. It's clearly a hardware issue, as I have been in the IT field for over 20 years, but it took a call to GM's corporate offices to say that - YES, the dealership should look at the car, and Yes, the technicians are trained to diagnose OnStar issues. Then began the journey to the dealership. I will say, Pohanka Service has the most awesome hours, operating 2 complete shifts, so that is a big bonus to them. Samantha Campbell has a very nice friendly southern charm to her, that can calm down the biggest volcano - of which I was by the time I got there. Guess that's why she's the Assistant Manager, and the only one I dealt with as Jeff, the Service Manager, barely would return any of my calls, and acted like I was something he didn't want to waste time on. Okay, first off, let me explain that I live with weird hours - very early hours - 4am to about 8pm is my average day. Chantilly is a very highly congested traffic area, and to get there, you will more than likely be sitting in some traffic - like an hour to get 15 miles. So after I got word from GM corporate to go to the dealership to have them look at the vehicle, I headed out to Chantilly. Samantha was very nice to get the service porter to take me and my teenage daughter over to get some dinner and bring us back, about 6pm ish. While finishing up our takeout, I got a call from OnStar's Level 2 technician. I gave my phone to Samantha, who took it back to the vehicle to "Push the Blue Button", and when they told her to take the vehicle to a local dealership, they couldn't understand that she WAS the dealership. Funny how consistently bad they were. Sam gave me back my phone shaking her head about how dumb they were, even to her. Then we waited, and waited and waited. About 8:30, Samantha comes over and says the mechanic has checked all he can check and sent information to GM to await instructions, but they can't do anymore tonight. She offered to have a car wash, but seeing as it was so late, I declined and just wanted to get back home - again another hour drive. Then lots more phone calls, and voice mail. Okay, I did explain to Sam that I operate weird early hours, but apparently that didn't get noted or sink in as she called me after 9pm and told me she needed my permission to try something remotely, but didn't say what it was. I replied as the phone woke me up, and said she could do whatever was needed remotely as long as it didn't start the car or honk the horn disturbing the neighbors. Apparently she never got the message, as it took another phone call the next day to find out that they wanted to remotely try to change my car's phone number to see if that cleared the issue - which it didn't. More calls to find out if they heard back from GM.... Did they hear back? No, Did they hear back, No. So I tried calling the Service Manager, Jeff. He kept wanting to pawn me off on Sam. Didn't seem to want to get involved. Nice to know that going up the chain of command does NOTHING. Few more calls to GM Corporate, only to get no information - nobody can even take a few minutes to explain what the delay is in the process. Not very good Customer Service. Would it have killed someone to have offered a little bit of information on the process and why it took so dang long? Okay, here's the deal that I learned - OnStar - even though they are owned by GM, works mostly out of the Philippines - where you get people that speak a semi-broken English and don't care if your stuff works or not - they have a script to read to you and that's it. They can sure check to see if you've paid your ransom fees. Yup I'm comparing their software to malware, and ransomware. Level 2 technicians come out of Detroit or close to there. They are script readers that speak better English, but still can't do much more than their script, but they know that if you came referred by the level one techs, they verified your paid up, so they don't ask for your account information. GM has some Engineers that respond to an old school text relaying station much like a tele-type machine from the early 80's, but they ONLY correspond to a dealership's request, there is NO OTHER WAY TO CONTACT THESE PEOPLE? Not a great system, but they really don't give a xxxx, as OnStar is considered a third party vendor item, much like your Satellite radio. But that OnStar sure is a great safety and security selling point - until it doesn't work. Then your warm fuzzy feeling of protection is blown to bits - kinda like being robbed. Okay, so I'm playing the waiting game to get this service work done, and by this time, I'm 2 days out from leaving for a week's vacation, and GM says, Yes, we need a new OnStar module. They send it out (and the dealer did ask that it be expedited, so it was overnight delivery) and it will be here on Friday - I leave on Saturday 7am. So I head over to Pohanka, on Thursday evening and they offer me a loaner vehicle so they have the vehicle there to service it when the part comes in. That process took about an hour after it took me an hour to get there and another hour to drive home. Again, traffic is not their fault, but did it really have to take me an hour to just get a loaner vehicle? I get there on Friday - they called at 6pm to tell me it was ready for pickup. I get the car, and yes, this time it's washed and pretty (thanks) and I tested the OnStar, and it connected and give me directions home (yes, I know how to get there, but I had to test it out somehow to see if it worked). Okay since I've been such a pain in the xxx, calling all the time looking for answers, I guess they wanted to do what they could, and I now get that GM corporate's communication systems suck and that's not Pohanka's fault at all. So now that you know the full story, you can see that part of the blame of the service process is GM, part is their service department. Overall, are the people nice? Yes, Sam is very nice and friendly. Jeff is another story. Do they do good work? Don't really know much of what went on, but I'd have to say it's good - they fixed the issue once they got the parts. I'd trust they are all well trained. Are dealerships pricey for service? Yes, but they are well trained and most of their costs are preset in a computer for what is being done. This was warranty work, so there was no cost. Are they fast? Nope. Not even close. Turtle mode is faster. They don't even acknowledge your there in a timely manner (not good Customer Service) Would a wave and smile kill you? Could their customer service be better? Yes, but that is long lesson (and a class that I teach, so yes, I'm pretty picky about Customer Service). They did okay with what they had, but communications with the customer isn't a strong suit. Had I not bought the vehicle there, I probably wouldn't have dealt with them. May have to shop around more for a good service department - didn't have much luck with many other dealerships in the DC Metropolitan area either, so it's not just this one. In comparison to others around, they aren't too bad, but that's not saying much. Barely good isn't very good. Even Sam couldn't make up for it with her charm and friendliness. She did make it more tolerable. ”

“ Service department is top notch. Went in for an inspection close to closing and they got the technician who was about to leave. He agreed to do it. In and out in 20 min. Also went back for some warranty work. Side molding was detaching from door. Service advisor said no problem. Ordered the part and I returned later in the week to have it installed. Arrived about 830 in the morning and I was on my way with my truck 1 hour later. Great service department. Highly recommended ”

“ I don’t generally do reviews, but since Pohanka emailed me and asked: I brought my 6-DAY-OLD 2019 Chevy Malibu that I bought LAST WEEK from Pohanka in for servicing on the morning of July 4 because the information panel suddenly went dark just THREE DAYS after I bought it. When I pulled in to the service bay, I was quickly attended to, and a service technician, salesman and a manager from the showroom were even brought out in minutes to see what’s the matter. Unfortunately, it was not a quick fix, so they took the car into the shop and said it possibly could be fixed in 30 minutes and would I like to wait. I said sure. Not the way I wanted to spend July 4, but these things happen. In the waiting room, it was about 10 a.m. now, there was one customer looking at his cellphone, so I asked the cashier there if it would be possible to turn the TV to ESPN. She said no. So I slinked off to stare into space. After an hour wait, I asked my serviceman for a loaner because I had a bunch of errands to run. I was given one quickly and efficiently. I drove off, and about an hour later, Pohanka called and told me they had to order a computer part and it might not come until Monday because of the holiday week, so I kept the loaner and that’s that. In review: *A brand-new 2019 Malibu, just six days old, has a bad computer module? *Very good service from the man who wrote up my ticket and arranged the loaner. *Strange experience in the waiting room, since on previous visits the cashiers were always very pleasant about turning the channel – and I would only ask if there weren’t a bunch of people already watching what’s on. Anyway, Happy Fourth everyone! ”

“ Pohanka always does a great job in service and sales for. I have been buying cars and pickups from them for the last 25 years. I enjoy working with Raj and he has been open and fair with me. My first salesman was Mike Wirth and I bought about about 6 of the 10 cars from him and 3 others from Raj. This last trip in for service was quick and complete, with the exception of my state inspection sticker came due in June, the date of service, and they did not catch it. That is a very minor item as far as I am concerned. Regards, Ken Knapp ”

“ Pohanka always does a great job in service and sales for. I have been buying cars and pickups from them for the last 25 years. I enjoy working with Raj and he has been open and fair with me. My first salesman was Mike Wirth and I bought about about 6 of the 10 cars from him and 3 others from Raj. This last trip in for service was quick and complete, with the exception of my state inspection sticker came due in June, the date of service, and they did not catch it. That is a very minor item as far as I am concerned. Regards, Ken Knapp ”

“ Great. Super fast in and out service. Offered to tip the dealer handler but he politely refused to accept. ”

“ Thank you to the whole team for helping me purchase my vehicle. Andrew was very professional but also down to earth. Im satisfied and enjoying with my vehicle. ”

“ Just got a 2019 Chevy Equinox. Everyone was friendly and helpful. The process was very quick and completely explained. Hunter was awesome! He followed the process from beginning to end. ”

“ You must try Pohanka Chevrolet ! ”