Kia Warranty Frequently Asked Questions in Salisbury, MD
Kia vehicles are prepared with comprehensive warranty packages designed to protect you from extensive repair costs or mechanical failures on your trips in Salisbury. Learn more about this coverage in this overview from us at Pohanka Automotive Group. Contact us if you have any questions after reviewing!
What Warranties Come With a New Kia?
Kia's New Vehicle Limited Warranty includes a 10-year/100,000-mile Powertrain Limited Warranty1 and a 5-year/60,000-mile New Vehicle Limited Warranty2.
What Does the New Vehicle Limited Warranty Cover?
All new Kia vehicles come with a New Vehicle Limited Warranty2 that offers bumper-to-bumper coverage for five years or 60,000 miles, whichever comes first. This warranty covers all vehicle components against factory defects or manufacturer-related damages, excluding certain wear-and-tear components such as air and fluid filters and spark plugs. If there is an issue with your Kia Carnival or Sportage, use our Ask A Tech form and our trained service members can help you figure out the next steps.
What Does the Powertrain Limited Warranty Cover?
The Powertrain Limited Warranty1 warranty covers all systems and components used to move your Kia, including the engine, transmission, transaxle, axles, differentials, and propeller shafts.
Is the Warranty Transferable to a Second Owner?
The Kia warranty is transferable to another owner. However, the 10-year/100,000-mile limited Powertrain Limited Warranty1 is reduced to a 5-year/60,000-mile Powertrain Limited Warranty1 at the time the vehicle is sold.
Does Kia Cover Rust and Corrosion?
New Kia vehicles are also covered by a Limited Anti-Perforation Warranty3 for five years or 100,000 miles. The warranty covers rust-through situations but excludes rust or corrosion damage that doesn't result in perforation, such as damage typically caused by hail, stones, sand, and salt.
What Roadside Assistance Is Included?
Kia includes a Roadside Assistance4 plan for 5 years or 60,000 miles, providing non-stop service covering towing, flat tire changes, jump starts, lockout assistance, and out-of-gas help if you need it after a trip to Schumaker Park.
What is Kia's Trip Interruption Policy?
If a warranty-related disablement happens more than 150 miles from your home and repairs require more than 24 hours to complete, Kia's Trip Interruption Policy5 provides reasonable reimbursement for meals, lodging, or rental car expenses. Coverage is limited to 100 dollars per day with a three-day maximum per incident.
What is Kia's EV Battery Coverage?
Kia's EV Battery Coverage6 ensures your vehicle's battery maintains its capacity and efficiency over time, covering capacity loss below 70 percent of the original capacity for 10 years or 100,000 miles, whichever comes first.
What does Kia's EV System Warranty cover?
Kia's EV System Warranty7 safeguards key components of your electric drivetrain, as well as all their internal parts. The EV System Warranty does not cover other electrical components in the vehicle, such as the traditional 12-volt car battery, alternator, or similar items. Coverage lasts for 10 years or 100,000 miles from the date of first service.
Can I Add Other Protection Beyond the Factory Warranty?
You can choose to add optional coverage for your Kia Seltos or Sorento for additional peace of mind as you head out on your adventures around the Eastern Shore of Maryland. Be sure to get the most recent information about your car’s coverage in your Owner’s Manual, or ask our knowledgeable staff members for assistance on understanding the warranty packages further!
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Dealership Information
Testimonials
“ I had such an amazing experience here with Mr. Michael. I really wanted to get into a Tahoe and I did not think it would happen. Michael made it happen. He was diligent and knowledgeable when it came to my Tahoe. I was able to pretty much do everything at home and just come, drive and sign. It was an breath of fresh air. All of the staff there were super nice. Offered water, coffee or tea and kept checking on us. Thank you again Michael. We will be back when its time to buy my son his car. Thank you! ”
“ Omer Noor was amazing and so helpful as I was working to find a wheelchair accessible van for my mother. Thank you! ”
“ Very helpful throughout the entire dealership any questions I had they were there to help. ”
“ They answered all my questions, and kept me up to date while I was waiting for my vehicle. Friendly people. ”
“ Top notch service! ”
“ Pedro was helpful, professional, and kind. I was in and out quickly, problem solved. Highly recommend! ”
“ The Pohanka Chevrolet service department were reliable in fixing my car unknown issues. Alex and Christian were understanding and have exceptional customer service skills. Kudos to the team. ”
“ Got me in and out in 3 hours. Waiting on a part but since this is a business truck I got it back on the road quickly. Will bring it back in when the part is here. Thank God it runs. Although with no AC. It does the job. But I am sweating 😓 ”
“ I had a great experience working with Preet Patel at Pohanka Chevrolet when purchasing my 2024 GMC Sierra 1500. He was professional, helpful, and made the process smooth from start to finish. Preet answered my questions, explained everything clearly, and made sure I felt comfortable with my purchase. I truly appreciate his patience and excellent customer service. I would definitely recommend working with Preet and Pohanka Chevrolet to anyone looking for a vehicle. ”
“ Another great visit. As a corvette owner I am very picky about anywhere I take my vette. This is the only place I trust and come everytime. Fantastic service and fast, especially considering you just drive up without an appointment and they get you in and out as quick as any dealer. Also, Thanks Moses! Great service. ”
“ Worked with Michael and just went in on a whim to see what might be available to me and he was kind, informative and super knowledgeable and personable. I left and didn’t buy a car. He kept in touch not hounding just checking in and he showed me a car that I couldn’t walk away from and a Blessing that I know was for me and my daughter. Thank you Michael my daughter and I will be back when she retires my old car and is ready to purchase her first car. I will see you all soon for my first free oil change 🫶🏾I named her Pearl and she’s beautiful. Thank you from the bottom of my heart 💜. God Bless You and the Managers there that helped and make this possible for me. ”
“ My wife and I were helped by Sophie and Stephen throughout our car buying process here, they were very nice and friendly people. Sophie was very adamant about making sure we were happy with what we were getting in terms of financial terms, trade-in value, maintenance information, and the car we wanted and needed. Thank you, Sophie and Stephen, we plan on returning here when the time comes for a new vehicle because of you ”
“ Sophie waa great to work with! She was very engaging and answers all our questions. Our daughter is super excited about her "new" car. ”
“ The Pohanka Chevrolet Chantilly staff was great. Michael “MR” Reeves is an excellent salesman. He really made the process as seamless as possible without haggling. Highly recommend. ”
“ Great service ”
“ Our sales rep, Pedro, was exceptional right from the get go. Very professional and always prompt to go above and beyond to meet our needs. The reception and cash register staff was also very pleasant and eager to help answer our questions. Very happy. Will always recommend it. ”
“ Jonah Kemp is the best car sales person I have ever worked with in a car purchasing situation . So professional. Best price after shopping several dealers on same exact Tahoe product. Best service I have been exposed to. Two hours going over features of car with us. Five minutes signing papers. If you don’t go here you’re missing the boat. I have probably bought 50 to 60 vehicles in past 30 years. You should give this dealership a chance to earn your business and ask for Jonah. Call Jonah at Pohanka in Chantilly. You will not be disappointed. They worked with me to offer a better price point than my past dealer by several percent. We are extremely pleased with our purchase and the service afforded by Jonah and the dealership. Howard Holt ”
“ I returned to Pohanka Chevrolet for another vehicle purchase, and once again the customer service was outstanding. The staff continues to be friendly, knowledgeable, and genuinely focused on helping customers find the right vehicle for their needs. They took the time to listen, answered every question thoroughly, and made the whole process smooth and transparent from start to finish. It's clear why I keep coming back. I highly recommend Pohanka Chevrolet to anyone in the market for a car and a stress-free buying experience. Thanks again to Stephen (finance manager) and Cameron (sales rep) for another great experience! ”
“ Solid service from a solid team of professionals!!! From sales, management, to service department…great group! ”
“ We recently bought our first-ever Chevy Equinox from Pohanka Chevrolet, and the whole experience was great from start to finish. Everyone was friendly and helpful and process felt straightforward. Definitely recommend this dealership! ”
“ I visited multiple Chevy dealerships in the DMV area—I was thoroughly impressed with the professionalism and support the Pohanka team provided before, during, and after the sales process. Jonah, Stephen, Joe, and Rob especially. Would highly recommend buying a car from them! ”
“ From initial contact via online chat through purchase process and final vehicle handover Jonah was nothing short of outstanding. He is technically expert, cheerful, and eager to ensure that everything I wanted from the car and the purchase process exceeded my expectations. I enthusiastically recommend Pohanka and Jonah to anyone looking for a dealership with which their comfort and confidence is assured. ”
“ Adam and his team were amazing, efficient, great service! ”
“ I had been searching for a Chevy Colorado and thank God Abraham zane called me. I came to check the vehicle out everything checked out and I drove home in something to be proud of I will keep them as my first priority. Steven in Financing did a great job on working to get me the best deal And explaining the process. ”
“ I had the best experience buying my new truck at Pohanka Chevy! I wish I had come here 2 trucks ago! ”
“ I had an emissions test performed and my lexus es 350 passed again. I thank pohanka chevrolet for their services. ”
“ So far, it's been service done right and swift. ”
“ Efficient, courteous service. ”
“ Very Satisfied with the service that was done. ”
“ Had an awesome experience getting my annual inspection. The service representative was very efficient and had performed the inspection promptly. Will definitely go back to see Akbar!!! ”
“ Adam was amazing helpful and did an amazing job explaining what needed to be done and how to proceed with my given situation ”
“ Stephanie, my service advisor, was professional, friendly, and more importantly, fast with my service - oil change/tire rotation. She took care of me. The tech also took care of my truck. Highly recommend and Pohanka Chevy will always service my truck. ”
“ Definitely one of the best, if not the best, car dealerships I've dealt with. First class operation. ”
“ Easy scheduling of Lexus pickup and courteous service. ”
“ After a very difficult experience purchasing an EV at another dealership, I was honestly hesitant to start the process again. Fortunately, my experience with Pohanka Chevrolet in Chantilly completely restored my faith in what a great car-buying experience can be. From my very first inquiry, the team was responsive, professional, and respectful of my time. I live in Baltimore, and when I explained that it would take some coordination to get to the dealership, they immediately worked with me to find a solution. They even arranged transportation to the dealership, which was above and beyond anything I expected. What impressed me most was how prepared they were. I completed much of the process online beforehand, and when I arrived, the vehicle was ready, the paperwork was organized, and the team was prepared to move efficiently through the purchase process. I spent less than three hours at the dealership, which may be the smoothest car-buying experience I’ve ever had. I was also traveling with my daughter after a long drive, and when I mentioned needing to grab food for her, the team insisted on ordering lunch for us instead. While that was a very thoughtful gesture, what stood out most was the genuine care and hospitality they showed throughout the entire experience. At every step, I felt valued as a customer. There were no games, no unnecessary delays, and no pressure. Just clear communication, professionalism, and exceptional service. Thank you to everyone at Pohanka Chevrolet who helped make this such a positive experience. I would gladly make the trip from Baltimore again to work with this team. ”
“ Jonah did a great job!!! We appreciate all of his help. ”
“ I recently had work done on my car and needed to take it to a Chevrolet dealership. After previously having a bad experience with the Chevrolet dealership in Manassas, I decided to give Pohanka Chevrolet a try—and I’m really glad I did. My entire experience was excellent. Derek, my service advisor, was professional, friendly, and made the process easy from start to finish. He kept me informed every step of the way, explained everything clearly, and made sure I always knew what was happening with my vehicle. Because of the outstanding service I received, I will definitely be returning to Pohanka for future maintenance and repairs, and I’ll specifically request to work with Derek again. When it’s time to purchase a new vehicle, I’ll be coming back to Pohanka for that as well. ”
“ Fast and professionals ”
“ I'm Seventy years old and have bought several new cars. Pohanka Chevrolet was the best dealership that I have ever bought from ,our salesman Caleb Lemons was very thoughtful, helpful, and easy to work with. I'm glad I didn't buy my new Corvette anywhere else ”
“ Excellent Service ”
“ Sent out some inquiries online to 4 different dealerships. Cameron from Pohanka Chevrolet reached out to me within 5 minutes. 5 minutes later, the manager snick reached out to me. Was not the cheapest vehicle I was looking at, but to someone who works in customer service, I’ll pay for that. Never heard back from 2 other dealers and the other I heard back from a few hours after the inquiry. Nick, Cam, and myself all chatted for the next few days trying to find a time for our schedules to align. Showed up drove the vehicle, and took it home just an hour or so later. Best process buying a car. Thanks again to Cam, Nick, and Stephen in the closing office. I’ll be back some day! ”
“ Shout out to Sophie for helping us get into a new to us VW Passat! When we went to trade in our previous vehicle sophie made the process seamless and helped us get our trade in completed and found a great car in our price range that drives great. We are very happy with our purchase, and had a great experience with Sophie from sales and Stephen from Financing. We just moved to the area, and are so glad to have found a reliable place to return to. ”
“ Service advisor Cristian is really helpful in getting my Chevy serviced right. Been really happy with his positive helpful attitude and communication. ”
“ Good, friendly and comprehensive service. ”
1. Exceptions and exclusions apply. See Owner’s Manual for additional information. For full Powertrain Limited Warranty details, see the Warranty and Consumer Information booklet. The Limited Powertrain Warranty does not cover normal wear and tear, maintenance, or those items excluded elsewhere in the Warranty and Consumer Information Manual.
2. For full New Vehicle Limited Warranty details, see the Warranty and Consumer Information Manual. Exceptions and exclusions apply.
3. For full Anti-Perforation Warranty details, see the Warranty and Consumer Information Manual. Exceptions and exclusions apply.
4. For full Roadside Assistance details, see the Warranty and Consumer Information Manual. Exceptions and exclusions apply. Out of gas assistance is limited to a maximum of 2 times per year and a maximum of 2 gallons of gasoline. Lock-out assistance excludes reimbursement for replacement of any missing, lost or damaged keys. Kia’s toll free Roadside Assistance line is accessible by dialing 1-800-333-4542. Please note that you must provide your Vehicle Identification Number (VIN) to verify coverage at the time of your call.
5. Insurance deductibles, expenses, and claims paid by the customer’s insurance company or other third-party providers are not eligible for reimbursement. For full Trip Interruption Policy details, see the Warranty and Consumer Information Manual. Exceptions and exclusions apply.
6. For full Battery Coverage details, see the Electric Vehicle (EV) Warranty. Exceptions and exclusions apply.
7. For full EV System Warranty details, see the Warranty and Consumer Information Manual. Exceptions and exclusions apply.
“ Service is excellent. Chevrolet has always had time to take care of my needs, and their representatives are SUPER cordial. ”